Terms & Conditions
As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just email us at info@thecrousthut.co.uk.
Application
1. These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We the Croust hut trading as the Croust Hut, Newton Road, TR14 9HW with email address info@thecrousthut.co.uk; telephone number 01209 612635; (the Supplier or us or we).
2. These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.
Interpretation
3. Consumer means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession;
4. Contract means the legally-binding agreement between you and us for the supply of the Goods;
5. Delivery Location means the Supplier's premises or other location where the Goods are to be supplied, as set out in the Order;
6. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
7. Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order;
8. Order means the Customer's order for the Goods from the Supplier as submitted following the step by step process set out on the Website;
9. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;
10. Website means our website https://www.thecrousthut.co.uk on which the Goods are advertised.
Goods
11. The description of the Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.
12. In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
13. All Goods which appear on the Website are subject to availability.
14. We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.
Personal information
15. We retain and use all information strictly under the Privacy Policy.
16. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.
Basis of Sale
17. The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
18. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
19. A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
20. Any quotation is valid for a maximum period of 1 day from its date, unless we expressly withdraw it at an earlier time.
21. No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
22. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business.
Price and Payment
23. The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.
24. Prices and charges include VAT at the rate applicable at the time of the Order.
25. You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Goods.
Delivery
26. We will deliver the Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.
27. In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:
a) we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or
b) after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.
28. If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.
29. If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.
30. If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.
31. We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.
32. You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.
33. If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.
34. The Goods will become your responsibility from the moment the are sent or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.
Risk and Title
35. Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.
36. You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.
Withdrawal, returns and cancellation
37. You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
38. This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply, to a contract for the following goods (with no others) in the following circumstances:
a) goods that are made to your specifications or are clearly personalised;
b) goods which are liable to deteriorate or expire rapidly.
39. Also, the Cancellation Rights for a Contract cease to be available in the following circumstances:
a) in the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other items after delivery.
Right to cancel
40. Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without giving any reason.
41. The cancellation period will expire after 14 days from the day on which you acquire, or a third party, other than the carrier indicated by you, acquires physical possession of the last of the Goods. In a contract for the supply of goods over time (ie subscriptions), the right to cancel will be 14 days after the first delivery.
42. To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision (eg a letter sent by post or email). In any event, you must be able to show clear evidence of when the cancellation was made
43. You can also electronically fill in and submit the model cancellation form or any other clear statement of the Customer's decision to cancel the Contract on our website www.thecrousthut.co.uk. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation in a Durable Medium (eg by email) without delay.
44. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation in the cancellation period
45. Except as set out below, if you cancel this Contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
Deduction for Goods supplied
46. We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (ie handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods: eg it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.
Timing of reimbursement
47. If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and not later than: a. 14 days after the day we receive back from you any Goods supplied, or
b. (if earlier) 14 days after the day you provide evidence that you have sent back the Goods.
48. If we have offered to collect the Goods or if no Goods were supplied, we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this Contract.
49. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
Returning Goods
50. If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods or hand them over to us at the croust hut, newton road, Camborne, tr14 9hw, without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of this Contract. The deadline is met if you send back the Goods before the period of 14 days has expired. You agree that you will have to bear the cost of returning the Goods.
51. For the purposes of these Cancellation Rights, these words have the following meanings:
a) distance contract means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;
b) sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer and the consumer pays or agrees to pay the price, including any contract that has both goods and services as its object.
Conformity and Guarantee
52. We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation.
53. Upon delivery, the Goods will:
a) be of satisfactory quality;
b) be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and
c) conform to their description.
54. It is not a failure to conform if the failure has its origin in your materials.
55. We will immediately, or within a reasonable time, give you the benefit of the free guarantee given by the manufacturer of the Goods. Details of the guarantee, including the name and address of the manufacturer, the duration and territorial scope of the guarantee, are set out in the manufacturer's guarantee provided with the Goods. This guarantee will take effect at the time the Goods are delivered, and will not reduce your legal rights.
Successors and our sub-contractors
56. Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.
Circumstances beyond the control of either party
57. In the event of any failure by a party because of something beyond its reasonable control:
a) the party will advise the other party as soon as reasonably practicable; and
b) the party's obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer's above rights relating to delivery and any right to cancel, below.
Privacy
58. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
59. These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy and cookies policy.
60. For the purposes of these Terms and Conditions:
a) 'Data Protection Laws' means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR.
b) 'GDPR' means the UK General Data Protection Regulation.
c) 'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR.
61. We are a Data Controller of the Personal Data we Process in providing Goods to you.
62. Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws:
a) before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
b) we will only Process Personal Data for the purposes identified;
c) we will respect your rights in relation to your Personal Data; and
d) we will implement technical and organisational measures to ensure your Personal Data is secure.
63. For any enquiries or complaints regarding data privacy, you can e-mail: info@thecrousthut.co.uk
Excluding liability
64. The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier's other legal obligations. Subject to this, the Supplier is not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to the Customer's business, trade, craft or profession which would not be suffered by a Consumer - because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.
Governing law, jurisdiction and complaints
65. The Contract (including any non-contractual matters) is governed by the law of England and Wales.
66. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
67. We try to avoid any dispute, so we deal with complaints in the following way: If a dispute occurs customers should contact us to find a solution. We will aim to respond with an appropriate solution within 5 days..
Attribution
68. These terms and conditions were created using a document from Rocket Lawyer (https://www.rocketlawyer.com).
Gift Voucher
Terms & Conditions
Internet Terms and Conditions for the sale of Vouchers to Consumers
1. Interpretation
1.1 Definitions. In these Conditions the following definitions shall apply:
Conditions: these terms and conditions which apply to the sale and purchase of Vouchers as amended from time to time.
Order: your order for a Voucher made via the Website.
Product: the experience or service to be provided by us to which the Voucher relates, and the provision of which will be covered by our main terms and conditions.
Voucher: a voucher for a Product available for purchase via the Website by you.
We: the supplier of the Voucher to you.
Website: the website from which you can purchase a Voucher.
You: the person who purchases a Voucher from the Website.
1.2 Construction. In these Conditions, the following rules apply:
(a) a person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality);
(b) unless the context requires otherwise, words in the singular shall include the plural and in the plural shall include the singular;
(c) a reference to “our”, or “us” or any other word imparting a similar meaning shall be referring to “we”, and similarly a reference to “your” shall be referring to “you”.
2. The Contract
2.1 These are the Conditions on which we supply Vouchers to you. These Conditions should be read in conjunction with our main terms and conditions which can be found on our website. Where the provisions of our main terms and conditions conflict with the provisions of these Conditions, in relation to the sale and purchase of Vouchers only, these Conditions will prevail.
2.2 Please read these Conditions carefully before you submit your Order for a Voucher to us. These Conditions tell you who we are, how we will provide the Voucher to you, how you can redeem the Voucher, how you and we may change or end the contract, what to do if there is a problem and other important information.
3. Information about us and how to contact us
3.1 We are The Croust Hut a company registered in England and Wales. Our registered office is at Unit 2, Rundle court, Liskeard, PL14 4DA
3.2 You can contact us by telephoning our customer service team at 01209 612635 or by writing to us at info@thecrousthut.co.uk
3.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your Order.
3.4 When we use the words "writing" or "written" in these terms, this includes emails.
4. Your Order
4.1 Our acceptance of your Order will take place when you receive an email confirming your Order, at which point the contract will come into existence between you and us.
4.2 If we are unable to accept your order you will be notified that the transaction has failed.
4.3 We will assign an order number to your Order and tell you what it is when we accept your order. It will help us if you can state the order number whenever you contact us about your Order.
5. Our products
5.1 The images of the Product on the Website are for illustrative purposes only.
6. Your rights to make changes
If you wish to make a change to your Order please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of your Order or anything else which may be relevant as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 11).
7. Our rights to make changes
7.1 We may change or stop providing the Product:
(a) to reflect changes in relevant laws and regulatory requirements; or
to reflect changes to the Products we offer.
(b) We will notify you of any such changes and will explain the consequence of those changes on your ability to redeem your Voucher.
8. Our Third Party Agent
8.1 Six is a third party agent who we use to process and administer our customers’ orders for Vouchers made via the Website.
8.2 For the avoidance of doubt, the contract for the sale and purchase of the Voucher is between you and us. Six owes no obligations to you, and shall not be liable to you in any way in respect of any matter arising out of or in connection with the sale and purchase of the Voucher, even in the event of our insolvency or if we were to cease trading or for any other reason which would result in us being unable to fulfil our obligation to you in respect of your purchase of the Voucher.
8.3 If you have any questions in relation to your Order you should contact us, not Wix.
9. Delivery of the Voucher
9.1 Any costs of packaging and delivery will be as displayed to you prior to you purchasing the Voucher.
9.2 The estimated date of delivery of the Voucher will depend on your chosen delivery option, and will be as displayed to you at the time of choosing your delivery option.
9.3 We will use a third party delivery service provider to deliver the Voucher to you. Any dates stated for delivery shall be approximate and time shall not be of the essence of the contract.
10. Validity and redemption of a Voucher
10.1 A Voucher is valid for use from the date on which you receive it.
10.2 The Voucher will detail the specific terms and conditions relating to the Voucher and the Product which apply in addition to these Conditions and our main terms and conditions.
10.3 The Voucher will detail how it can be redeemed. You are advised to contact us in order to arrange a date and time to enjoy the Product, and any such date and time shall be subject to availability.
11. Your rights to a refund
11.1 You have 14 days from the date of the confirmation email which will be sent to you in accordance with clause 4.1 to change your mind and cancel your Order which will end the contract.
11.2 To cancel your Order, please let us know by doing one of the following:
(a) By Phone. Contact customer services on the number provided in clause 3.2. Please provide your name, home address, details of the order and, where available, your phone number and email address.
(b) Online. Complete the form on our website.
11.3 If you cancel your Order for any reason after the Voucher has been dispatched to you or you have received it the Voucher code will be voided so that it cannot be redeemed.
11.4 If you or we cancel your Order and you are eligible for a refund, we will refund you the price you paid for the Voucher including basic delivery costs, by the method you used for payment.
11.5 We will make any refunds due to you as soon as possible, and in all cases refunds will be made within 14 days of the date on which we receive notification from you in accordance with clause 11.2 of your wish to cancel your Order.
11.6 If you have redeemed your Voucher you will not be entitled to cancel your Order or receive a refund as we will have fulfilled our obligations in supplying the Product to you.
12. Price and payment
12.1 The price of the Voucher will be the price indicated on the Website when you place your Order.
12.2 You must pay for the Voucher at the time you place your Order.
12.3 “The Croust Hut” will appear on your bank or card statement in relation to the payment of your Order.
13. How we may use your personal information
13.1 We will use the personal information you provide to us:
(a) to supply the Voucher to you, which will include passing the personal information to wix in order for wix to process and arrange delivery of your Voucher;
(b) to process your payment for your Order; and
(c) if you agreed to this during the order process, to give you information about similar Products that we provide, but you may stop receiving this at any time by contacting us.
13.2 We will only give your personal information to third parties where we have your consent to do so or the law either requires or allows us to do so.
14. Other important terms
14.1 We may transfer our rights and obligations under these terms to another organisation. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
14.2 This contract is between you and us. No other person shall have any rights to enforce any of its terms and no other person, in particular Wix, shall owe any obligations under the contract.
14.3 These terms are governed by English law and you can bring legal proceedings in the English courts.
15. All Terms as stated above apply to inshore bough vouchers also. Vouchers must be shown at time of sale in the cafe to redeem them
Signed - The Croust Hut
This policy was last updated on 1st October 2021.